We know that sometimes a product breaks down, or you get your product and are simply not satisfied with what you bought. Here we can help!
When I buy something from us, I can return it?
Yes (with a few exceptions). We know that sometimes you buy something that doesn't work as you'd hoped, so we've done our best to create a return policy that will help you. 60 days (no questions asked) Satisfaction Guarantee Within the 60-day period (start of delivery of the customer's product - determined by the tracking number provided), any customer who is dissatisfied with or experiences a defective product may return the product for a full refund or replacement. Steps to Follow when Returning a Product Step #1 - Contact our customer service department and request a refund/replacement. (Please let us know what is wrong with the product so that we can ensure that we can solve this problem in the future). Please provide our customer service department with your full name, email address and the product you wish to return/replace so that we can review your order and verify your order. Please send all this information to email@example.com
Step #2 - Pack your product safely and securely in a box or envelope. Please include a written notice with the package stating what the package contains and why you are returning it. (We recommend that you use the same packaging material that was used when the package was delivered).
Step #3 - Send your package to our return address (you can find our return address on this page). To better support our customer service and ensure that you receive a refund on time - please send your return number to firstname.lastname@example.org and include your full name and email address in the email.
Step # 4 - Once we have received the product you sent us and have inspected it for damage or found the cause of the damage (All returned items must be in their original condition and considered unworn/ undamaged by us before they can be accepted for refund), we will refund your purchase. You should receive payment within 2-3 business days. All customers who purchase from us: Customers have a maximum of 90 days from the date of their order to claim their package as lost in order to receive any kind of compensation for their order. ** Please note that refunds will be sent to the card issuing bank within five business days of receipt of the return. Please contact the card-issuing bank with questions about when the funds will be credited to your account. There will be no exceptions where refunds will be made, all refunds will be made according to the payment method used when ordering. ** *** We won't pay for the return shipment. If you wish to return an item, you are responsible for shipping it to our company address listed on this website **. **** We are not responsible for any lost/damaged items during transport ****